Nouvellie Nouvellie

Orders placed before 4:00 PM are shipped the following day.

During periods of high demand, delivery may take slightly longer.

Estimated delivery time: 5–8 business days.

Once your order has been shipped, you will receive an email with a tracking link.

If your order is delayed, please first check your tracking information or contact our customer support team.

We do our best to deliver your order within the estimated delivery timeframe.

However, during periods of high demand, occasional delays may occur.

📦 Is your order still in transit?

Please check the tracking link you received by email for the latest shipping updates.

⏳ Has the estimated delivery time passed?

If your order has not arrived after 10 business days, please contact us at support@nouvellie.com and include your order number. We'll investigate the issue and assist you as quickly as possible.

If you would like to return a product, please contact our customer support team at support@nouvellie.com.

Please include the following information:

• Your full name
• Your order number (e.g. #0000)
• The reason for the return

We will then send you the return address along with further instructions.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 5 business days.

Have a question? We're here to help 7 days a week!

📧 Email: support@nouvellie.com

📝 Contact Form: Contact

We respond within 24 hours, including weekends.

Yes. All payments on our website are processed through a secure SSL-encrypted connection and trusted payment providers.

You can shop with confidence using credit or debit cards, PayPal, and other popular payment methods, knowing that your payment information is handled securely.